First and foremost, Great America is about fun. Fun for everyone. Here you'll find everything you need to know about navigating and enjoying the park and all of its experiences for those with disabililities. And if you can't find the answers here, feel free to download our Guest Assistance Guide or stop by any of our Guest Services areas at the front gate or throughout the park.
At California’s Great America we are proud of our reputation for accommodating guests with disabilities through our Ride Admission Policy. To provide equal access for all guests, we have developed a Boarding Pass Program which allows guests with mobility restrictions or cognitive impairment to access attractions at specified times via the Alternate Access Entrance (usually the ride’s exit or Fast Lane entrance) in order to avoid crowds and waiting in the regular lines.
Guests who are in possession of a Boarding Pass will be entitled to arrive at the eligible ride of their choice any time after receipt of the Boarding Pass. When the guest arrives at the Alternate Access Entrance of the ride, the guest will receive the next ride time (an actual time) based on the wait time of the attraction on which the guest has selected to participate first. The guest will be welcomed to participate, and then will be required to wait until the time indicated on the Boarding Pass before being permitted to participate on the next attraction of choice. When that time arrives, the guest should use the Alternate Access Entrance and show the pass to the ride associate, who will assist the guest and their group with participating as well as issuing their next time based on that attraction’s wait time. The process will continue throughout the day. Guests may then choose to rest comfortably away from the queue area until their boarding time.
Information about where guests access the ride is posted on each ride’s Safety Guide sign. All guests, regardless of point of access, are required to meet all riding requirements for the ride, including height and medical restrictions in order to safely ride/participate.
For a complete listing of guidelines when using the Alternate Access entrances, please download our Guest Assistance Guide.
Here’s How it Works:
- The guest with a mobility restriction or cognitive impairment should visit Guest Services or Town Hall upon their arrival at the park to express their inability to wait in the regular line. Some questions are asked to ensure that the rider has the required physical criteria in order to safely experience rides, and a Boarding Pass is issued for the guest in question and up to 3 riding companions.
- In addition to a Boarding Pass, the guest with a mobility restriction or cognitive impairment will receive a “Rider Access Form” that lists the rides that the guest with a disability can safely enjoy.
- The guest may proceed to the eligible ride of their choice after receipt of the Boarding Pass.
- When the guest arrives at the Alternate Access Entrance of the ride, the associate will issue the guest’s next ride time (an actual time) based on the wait time of the ride the guest has selected first. The guest will be welcomed to ride, and then will be required to wait until the time indicated on the Boarding Pass before being permitted to participate on the next ride of choice. When that time arrives, the guest should use the Alternate Access Entrance and show the pass to the associate, who will assist the guest and their group with participating as well as issuing their next time based on that ride's wait time. The process will continue throughout the day.
- The guest listed on the Boarding Pass must be present as a rider when a Boarding Pass is being utilized.
- Guests may not accumulate more than one boarding time at a time and issued boarding times must fall within regular park operating hours.
- Due to the nature of the attractions in South Bay Shores, Alternate Access and Boarding Passes may only be utilized at Rushin’ River via the exit.
You may be asking yourself whether California's Great America is appropriate for guests with an autism spectrum disorder (ASD) or whether your loved one on the spectrum will be able to handle the theme park experience. California's Great America has taken steps to be well-prepared to welcome and provide accommodations for all types of disabilities, including autism and related disorders.
Service animals are welcome at California’s Great America. A service animal is defined as a dog or miniature pony that has been individually trained to perform tasks for a person with disabilities. We may ask you what task your service animal performs for you. Service animals must be controlled with a “restraining device” at all times while on our property. There is a limit of one service animal per guest. Due to the nature of most rides, service animals must remain with a non-riding member of your party. We are not permitted to take control of your service animal. Service animals are not permitted in water attractions, wet decks, wading pools, or lazy rivers. A relief area is located behind Delirium to the left of the restrooms. Please stop by Town Hall or Guest Services for more details.
Guests may rent either manual or electric wheelchairs for use within the park. The manual wheelchair is $15 per day plus a $10 holding fee, which you will receive at the end of your rental. An electric wheelchair is $50 per day, plus a holding fee of $25, which you will receive at the end of your rental.
If requested at least 1 week in advance, California's Great America will provide American Sign Language (ASL) Interpretation for live shows featured at our live entertainment venues.
To request ASL Interpretation services, please complete the request form. Upon arrival at the park, please check in with Guest Services to review our show schedule and determine your preferred show times and selections.